Privacy Policy

Rhiloc values the privacy of our customers and visitors, and we take all reasonable precautions to safeguard the information we collect from unauthorized access. Below is a detailed explanation of our privacy policy.

What Information Do We Collect?

1. Non-Personally Identifiable Information: We collect non-personal information such as search preferences, pages viewed, product types browsed, and visit frequency. This data is collected via cookies and is tied to IP addresses or devices, not individual identities.
2. Personally Identifiable Information: We may collect your name, address, email, phone number, and payment information when you make a purchase or contact us.

Why Do We Collect This Information?

1. To verify and process payments securely.
2. To improve your experience and provide personalized services.
3. To fulfill orders and support customer service.

How Do We Protect Your Information?

1. We use 128-bit SSL encryption to secure data transmission.
2. Our systems are protected with advanced firewalls and secure servers.
3. Employees sign confidentiality agreements and are background checked.
4. Access is restricted to authorized personnel only.
5. We utilize backup servers and emergency power to prevent data loss.
6. User accounts are password protected and deactivated upon termination.

Who Has Access to Your Information?

1. Only authorized Rhiloc staff handling your account.
2. Technical staff may access data for maintenance purposes.
3. Third-party payment processors who meet strict banking security standards.
4. Legal authorities with valid court orders.
5. If Rhiloc is sold or merged, customer data may be transferred to the new entity.

Can I Correct or Remove My Information?

Yes, you may log in to update or remove personal data. However, deleting essential information (like your email or shipping address) may affect service quality. Please contact us first for guidance.

Can I Opt Out of Data Collection?

1. You may disable cookies in your browser settings.
2. You can unsubscribe from our email communications at any time.

Notice of Changes to This Privacy Policy

1. We reserve the right to update this policy. Changes will be posted on our website and, where appropriate, notified by email.
2. You will be given the option to continue or terminate your account in case of major changes or ownership transfer.

Types of emails you may receive:

 order confirmations, shipping updates, promotional offers, and newsletters.

Need Help?

Please contact our customer service team via email. We respond within one business day.