Privacy Policy

1. Introduction & Scope

Rhiloc ("we," "us," or "our") operates the website www.rhiloc.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or make a purchase.

We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA) and the California Consumer Privacy Act (CCPA) as amended by the CPRA for California residents.

2. Information We Collect

Personal Information: When you place an order, create an account, or contact us, we may collect:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely by our payment partners)

Non-Personal Information: We automatically collect certain information through cookies and similar technologies, such as:

  • Browser type and version
  • Device information (e.g., IP address, operating system)
  • Pages viewed, products browsed, and referring URLs
  • Visit frequency and search preferences

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders (including payment verification and shipping)
  • Communicate with you regarding your orders, requests, or support inquiries
  • Improve and personalize your shopping experience
  • Analyze Site usage and optimize our services
  • Detect and prevent fraud or unauthorized activity
  • Send you marketing communications (only with your consent, where required)

4. Legal Basis for Processing (GDPR)

For users in the EEA, our processing of your personal data is based on the following legal grounds:

  • Performance of a contract: To fulfill your orders and provide customer support.
  • Legitimate interests: To improve our Site, prevent fraud, and ensure network security.
  • Consent: To send you marketing emails (you may withdraw consent at any time).

5. How We Share Your Information

We do not sell or rent your personal information. We may share your data with trusted third-party service providers who assist us in operating our business, under strict confidentiality agreements:

  • E-commerce Platform: Shopify (for website hosting and order management)
  • Payment Processors: PayPal, Credit Cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and other secure gateways (for secure payment processing)
  • Shipping & Logistics Partners: China Post, 4PX, YunExpress, or similar carriers (for order delivery)
  • Analytics Providers: Google Analytics (to understand Site traffic and usage)

We may also disclose your information if required by law, regulation, or legal process.

6. International Data Transfers

Your personal information may be transferred to and processed in countries outside your country of residence, including China and the United States. For users in the EEA and UK, we ensure that such transfers are protected by Standard Contractual Clauses approved by the European Commission.

7. Data Retention

  • Order Data: Retained for 4–7 years to comply with tax, accounting, and warranty obligations.
  • Account Data: Retained until you request deletion or your account becomes inactive.
  • Marketing Data: Retained until you unsubscribe from our communications.

8. Your Data Protection Rights

Depending on your location, you may have the rights to Access, Rectification, Erasure (Right to be Forgotten), Restriction, Data Portability, Objection, and the right to Withdraw Consent.

For California Residents (CCPA/CPRA): You have the right to know what personal information we collect, the right to request deletion, and the right to opt out of the "sale" or "sharing" of your personal information (We do not sell your data).

How to Exercise Your Rights: Please contact us at sales@rhiloc.com. We will respond within 30 days.

9. Cookies & Tracking Technologies

We use Necessary Cookies for the Site to function, and Preference/Marketing Cookies to enhance your experience. You can manage cookies through your browser settings or our cookie consent banner upon your first visit.

10. How We Protect Your Information

  • 128-bit SSL encryption for all data transmission.
  • Secure servers protected by firewalls.
  • Regular security audits and backups.

11. Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this policy from time to time. Material changes will be notified via email or a prominent notice on our Site.

Need Help?

Please contact our customer service team via email. We respond within one business day.

Company Address: Room 102, 1/F, The Cloud 111, Tung Chau Street, Tai Kok Tsui, Hong Kong 999077
Email: sales@rhiloc.com
Phone: +86 185 5926 2359
Office Hours:

Our office time is 9 a.m. - 6 p.m.(GMT+8) from Monday to Friday ( excluded holidays and weekends ).
We respond to most emails within 24 hours, but if you don't get a response from us, please check your spam bin.