FAQS

Here are some frequently asked questions from our customers before making a purchase.
If you have any other inquiries, feel free to contact us at sales@rhiloc.com.

Filter by Topic
All
  • All
  • Questions

Need Help?

Need help right away? Click the green button below to chat live with our Customer Service team.
If we’re offline, just send us an email — we’ll respond within 24 hours!

Questions

Free shipping: Orders over $50 are eligible for free shipping and will arrive in 7-15 days.
Orders under €50 will incur a shipping fee €5.
Delivery times for each country can be found in our Shipping Policy

Once your order is placed, it generally takes 1–2 business days to process and pack.
For expedited or overnight shipping, orders placed before 12:00 PM PT, Monday through Friday, will typically ship the same day.
Orders placed after this time or on weekends may be processed on the next business day.
During high-volume periods, processing times may experience delays.

We will email you a shipment notification along with a tracking number when your package ships.

Also you can track your order in our stroe's chat live.

Need more assistance? Contact Support